Warranty Policy

1. 30-day Money-Back Guarantee

Within 30 days of purchase, you can apply for a refund for undamaged products. Please ensure that the product is in its original condition, with all accessories and packaging intact. 

2. 24-month Warranty

Each smartwatches and accessory that contain batteries purchased from FANY's official website comes with a 24-month warranty starting from the date of purchase. Our warranty is designed to give you peace of mind. In case of any manufacturing defects or malfunctions during the warranty period, we will handle the issue in the most convenient and efficient way possible.
For accessories such as watch bands, charging cables, and other items that do not contain batteries, FANY offers a 6-month limited warranty from the date of purchase. This warranty covers manufacturing defects and ensures that accessories meet our quality standards. This warranty covers the product's manufacturing defects and ensures they meet our company standards. 
If an extended warranty was purchased from the retailer, please contact the retailer directly for service outside the warranty duration.

3. Warranty and Return/Exchange Support

To ensure a smooth experience with our warranty, return, and exchange services, a thorough understanding of FANY's Return & Exchange Policy is essential. It will help you navigate the processes smoothly and fully utilize our service offerings.

If you need to apply for a refund, request warranty service, or initiate a return/exchange, you can contact our support team at support@fany.us with your order ID. We are committed to providing straightforward and hassle-free service to address your concerns.

Website Orders – Consumer Support: support@fany.us

Amazon Orders – Consumer Support: service@fany.us

Media Relations Email: marketing@fany.us

Phone/WhatsApp: +1 (839) 268-8934

Address: Room 1801, Yee Shun Commercial Building, 253-261 Hennessy Road, Wanchai, Hong Kong