Returns & Exchanges

Our products provide 24 months warranty, and lifetime contact service. If you have any other questions while using it. Please feel free to contact us via your order (we will respond within 24 hours).

Return Application Process

Go to your order
Find the order ID in the list
Send your return request to support@fany.us with the order number, the product you are returning and the reason for the return.

Returns

We accept product returns. Customers have the right to apply for return within 60 days after receiving the product. If the order is returned after the specified return window, we cannot offer you a refund or exchange. None of these rules affect your statutory rights.
All products ordered from www.fany.us can be returned except Gift Cards.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If, due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. 
We do not accept returned items that have been sent back without proper returns requests.
We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. 

Products must be returned in their original physical condition with all accessories, documentation, packaging, and promotional items.

Return Address: Please contact us, we will reply within 24 hours.

Refund Policy

All products undergo strict quality checks. If you are dissatisfied with a product due to quality issues within 60 days of receipt, you may request a return and refund. Contact support@fany.us for the return address before shipping. Upon receiving and inspecting the returned item, we will process the refund and return the amount to your original payment method within 3 business days.

Refund Inquiry

If you haven’t received the refund, first verify your bank account details or contact your card issuer to check the progress (refunds may be delayed). If it still hasn’t arrived as expected, email support@fany.us for assistance.