Frequently Asked Questions
FANY is a smartwatch brand that designs smartwatches specifically for women. Our first product line, FANY Luna, is a 37.5 mm, 29.2 g smartwatch with sleep, stress, heart rate, and cycle tracking, 110+ workout modes, and up to 7 days of battery life.
No. FANY is a smartwatch brand that designs smartwatches exclusively for women, headquartered in Hong Kong. Our only product line is FANY Luna. If the brand you are looking at sells a different category of products, it is a different company.
We don’t offer direct exchanges at this time. If you’d like a different item, simply return your original order and place a new order for the item you prefer.
All orders are covered by our 30-Day Money-Back Guarantee. Please contact us at support@fany.us before returning your item, and our team will guide you through the process.
You can check your order and shipping status anytime through our Order Tracking page.
Track Your Order: https://fany.us/apps/17track
Need help? Contact us at support@fany.us with your order number, and our customer service team will be happy to check the status for you.
If you’d like to cancel your order, please contact us as soon as possible at support@fany.us with your order number. Our customer service team will assist you with the cancellation.
Order cancellations are free of charge.
Orders are typically processed and shipped within 1–2 business days after your order is placed. With our Standard Shipping, delivery usually takes 3–7 business days after the order has shipped.
(Please note that delivery times may be affected by unforeseen circumstances or carrier delays.)
P.O. Boxes, APO/FPO/DPO addresses, Alaska, and certain island addresses are not supported. We also do not ship to reshipping services, including third-party freight forwarders.
If you need help with your order, please contact us at support@fany.us.
If you haven’t received your order yet, please check your tracking information first. Delivery dates are estimates and may change due to carrier delays or unexpected circumstances.
If your tracking shows that your package has been delivered but you can’t find it, please check with:
Neighbors
Roommates or family members
Your building’s front desk or mailroom
Other safe locations around your property
If you ordered multiple items, they may be shipped in separate packages and arrive at different times. Please check the tracking information for each package.
If you’ve checked the above and still can’t locate your order, please contact us at support@fany.us with your order number and tracking number, and our customer service team will be happy to assist you.
If you can’t find the product you’re looking for on our website, it may be out of stock or discontinued.
Please contact us at support@fany.us with the product details you’re looking for. Our customer service team will be happy to check whether we can source the item from another location for you.
Yes. If you’re not completely satisfied with your purchase from fany.us, you can request a return within 30 days of purchase under our 30-Day Money-Back Guarantee.
Please note:
1. Your order must have been purchased directly from fany.us.
2. Proof of purchase, such as your order number, is required.
3. Returns for non-quality-related reasons are accepted, but return
shipping costs are the customer’s responsibility.
Please contact our customer service team before sending your item back.
To start a return, please contact us at support@fany.us with your order number.
Our customer service team will check whether your order is still within the 30-Day Money-Back Guarantee period. If eligible, we’ll provide you with the return instructions and return warehouse address.
Once we receive and inspect your returned item, we’ll process your refund to the original payment method.
Please do not send your item back before contacting us, as we need to provide the correct return instructions first.
FANY provides a 24-month warranty for all smartwatches and battery-powered accessories purchased from fany.us, beginning on the date of purchase. The warranty covers manufacturing defects and product malfunctions under normal use.
For accessories that do not contain batteries, such as watch bands and charging cables, we provide a 6-month limited warranty against manufacturing defects.
If you purchased an extended warranty through a retailer, please contact the retailer directly for warranty service beyond FANY's standard coverage.
To request a refund, warranty service, or return, please contact our customer support team at support@fany.us with your order number.
Our team will verify your order, confirm your eligibility, and provide the appropriate instructions to help you complete the process as quickly and smoothly as possible.
We offer a 30-Day Money-Back Guarantee on products purchased directly from fany.us.
If you're not completely satisfied with your purchase, you may request a refund within 30 days of purchase, provided the product is returned in its original condition with all accessories and packaging included.
To start a return, please contact our customer support team at support@fany.us with your order number.
You can download the digital user manual from our User Manual page: https://fany.us/products/luna
If you have any questions or need additional assistance, please contact our customer service team at support@fany.us. We're happy to help.
All watch bands available on our store are 16 mm quick-release bands, designed specifically for the FANY Luna. Every band is fully compatible with your watch and can be swapped in seconds—no tools required.
Our bands fit wrists measuring approximately 144–202 mm (5.67–7.95 in), making them suitable for a wide range of wrist sizes.
Yes. FANY Luna bands are made from carefully selected, skin-friendly materials that meet our high standards for safety and comfort. From genuine cowhide leather to soft silicone, each band is designed to feel smooth, breathable, and comfortable for everyday wear.
FANY Luna measures 37.5 × 37.5 × 10.4 mm and fits wrists with a circumference of 144–202 mm, offering a comfortable fit for most women.
Yes. FANY Luna features IP68 water resistance and is suitable for everyday wear, including swimming. Avoid hot water, saunas, hot tubs, and high-pressure water to help protect the watch.
FANY Luna features a magnetic fast-charging design and takes approximately 1.5 hours to fully charge. Once fully charged, it can provide up to 10 days of battery life, depending on usage.
No. The 600 mm Magnetic Fast Charger to USB-C Cable is designed specifically for charging the FANY Luna smartwatch and is not compatible with iPhones or other devices. Please use it only with your FANY Luna smartwatch.
To keep your leather watch band looking its best:
1. Keep it dry and avoid prolonged exposure to water or moisture.
2. Do not use any chemical cleaners to care for the product.
3. Protect it from direct sunlight and excessive heat to help preserve the leather.
Natural leather may develop a unique patina and slight color variation over time with regular wear.
To clean your leather watch band, gently wipe it with a soft, slightly damp cloth. Always test on a small, inconspicuous area first, and allow the band to air dry naturally.
Do not use harsh cleaners, alcohol, or abrasive materials. If your leather band requires deep cleaning or restoration, we recommend consulting a professional leather care specialist.
Yes — FANY Luna supports phone notifications, including messaging apps like WhatsApp and Instagram. You can choose which apps to receive alerts from and turn off the ones you don’t need. So your wrist only lights up for what truly matters to you.
Yes, FANY Luna is compatible with both Android™ and iOS devices. Android phones require Android 6.0 or later, and iPhones require iOS 9.0 or later (iPhone 5s and newer).
Android users can download the Fany fit app from Google Play, while iOS users can download it from the App Store. You can also scan the QR code included on the product packaging or in the user manual to install the app.
If you're not sure whether your phone is compatible with FANY Luna, please contact our customer service team at support@fany.us. We'll be happy to help you confirm compatibility before you purchase.
Download the FANY FIT app for your smartwatch, enable Bluetooth, open the app, and follow on-screen instructions: select device, confirm pairing code, grant permissions.
Yes. To receive notifications, sync data, and use connected features, your phone needs to be nearby with Bluetooth turned on.
The typical Bluetooth range is up to 8–10 meters (26–33 ft) in indoor environments such as an office. In open, unobstructed areas, the connection can often remain stable at distances of 20–30 meters (66–98 ft), depending on the surroundings.
If you move out of Bluetooth range, your health and activity data will continue to be stored on your watch and will automatically sync with the FANY FIT app once your phone reconnects.
Menstrual Cycle Tracking Available.
FANY Luna understands women’s changing rhythms — from regular periods to pregnancy planning and perimenopause.
It tracks your full cycle, predicts upcoming periods, and helps you notice mood and body changes, keeping you connected with your body at every stage.
FANY Smartwatch uses an advanced sleep algorithm combined with a professional-grade sensor and heart rate monitoring to analyze your sleep stages—light, deep, and REM.
View detailed sleep analysis, trends, and personalized insights in the FANY FIT app to better understand your sleep habits and support healthier rest.
FANY Luna uses a professional-grade optical sensor to detect tiny changes in blood flow beneath your skin — capturing your heartbeats and the subtle expansion and contraction of blood vessels to measure heart rate precisely.
FANY Luna uses a professional-grade sensor with red and infrared light technology to measure how much light your blood absorbs, accurately estimating your blood oxygen (SpO₂) level.
FANY Luna uses a professional-grade motion sensor to track your daily movements with accuracy and ease.
It’s not about chasing fitness goals — it’s about knowing you’ve moved enough to care for your health.
FANY Luna uses professional-grade multi-sensor technology to analyze heart rate, pulse, blood pressure, blood oxygen, sleep quality, and breathing rate to evaluate your stress level.
It senses rising tension even before you feel overwhelmed— from juggling work deadlines to caring for kids and keeping up with home life— reminding you to slow down, breathe, and find balance.
You can update your saved shipping address in just a few steps:
1. Log in to your FANY account.
2. Go to My Profile and select Saved Addresses.
3. Click Edit next to the address you want to update.
4. Make your changes, then click Update Address to save them.
We accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, Google Pay, Klarna, and Afterpay.
We also support flexible payment options with Klarna and Afterpay, allowing you to split your purchase into convenient installments (availability may vary depending on your location and eligibility).
Click here to learn more about your data privacy rights and how we protect your information.
Frequently Asked Questions